Soundshield Wireless Headset & Soundshield 4G Acoustic Safety Device
- Polaris Communications
The Soundshield Wireless Headset and Soundshield 4G Acoustic Safety Device were developed in order to provide contact centre headset users with the highest level of acoustic protection possible.
The Soundshield products protect the hearing by using a two pronged approach: Noise Limiting and Shriek Rejection. Limiting the incoming volume protects hearing by reducing long term noise exposure, and the unique shriek rejection software (Sonaron) prevents acoustic shock injury.
The Soundshield products are a convenient plug and play solution that also deliver wideband sound quality, an intuitive Touchscreen with Desk-phone / PC switching and essential call controls at your fingertips.
Unsurpassed acoustic protection with Polaris’ patented Sonaron™ software
The Soundshield products run Polaris’ patented Sonaron™ software which uses a two-pronged approach to acoustic safety: Noise Limiting and Shriek Rejection. Limiting the incoming volume protects a contact centre agent’s general hearing by reducing long term noise exposure, and the unique shriek rejection software prevents acoustic shock injury. They are able to completely remove any sudden and unexpected loud noises or high-pitched sounds before they ever reach the ear of a headset wearer, thus providing them with total protection.
Largest and most Intuitive Touchscreen of all headset products
The Soundshield products are the only headset products with a large and intuitive colour touchscreen which provides users with all of the essential call controls at their fingertips. No mechanical switches coupled with the intuitiveness of the products means that users can easily install the units and manage their calls effectively. This includes volume control, microphone transmission control, tone, display, mute, PC/Desk-phone audio switching, as well as conference calling in the case of the Soundshield Wireless Headset. Easy access to these features via the touchscreen increases workflow and therefore productivity in contact centre agents.
HD Wideband sound quality and ensures excellent intelligibility
The Soundshield products offer the highest level of acoustic protection while maintaining excellent voice quality. They have a wideband sound quality of up to 8kHz, the widest wideband technology of any wireless headset and acoustic protection device. This creates a more comfortable experience for the headset wearer and allows crystal clear conversations.
Dual Connectivity – easily switch from Phone to PC Audio
The Phone/PC functionality is perfect for companies that still use desk-phones but whose staff also need to access web-based audio documents, participate in webinars, or conduct PC-based video conferencing. Contact centres find this feature invaluable as it allows them to easily implement Online Training Programmes such as e-Learning or Quality Assurance Training.
Noise Dosimetry Software captures Sound Data for Analysis
Noise dosimetry data is collected every minute and saved within each Soundshield product. The noise dosimetry data collected allows pinpoint accuracy with the identification of noise events. Utilising Polaris’ Soundstat™ software, data is exported into easy-to-read graphs which empower Contact Centre or OH&S Managers by enabling them to monitor and control the noise in their contact centres.