Home Affairs National Resilience Taskforce Visualisation
- Department of Home Affairs
The Department of Home Affairs’ National Resilience Task Force was established to deliver a suite of national reforms positioning Australia to reduce causes and impacts of climate disaster on communities and the economy. The Taskforce collaborated with ThinkPlace to develop visual material that codifies and explains content in the set of interconnected guidance documents to support implementation of the National Disaster Risk Reduction Framework.
The suite of illustrations produced by ThinkPlace ensures that complex information can be communicated rapidly to a range of technical and non-technical audiences, supporting decision makers to prioritise proactive risk reduction and managing consequences of disaster.
The guidance documents help decision makers contextualise the systemic impacts of a changing climate by providing direction when calling upon knowledge and processes to consider climate and disaster risk as part of strategic long-term planning and investment.
ThinkPlace produced a bespoke set of visualisations to express the purpose of the guidance. The overview landscape, a set of diagrams and the guidance navigation map support the vision of the guidance. The styles, visual vocabulary developed across the suite of documents ensure that technical and non-technical audiences across government, industry and community can easily engage with and consume complex information.
The bespoke set of visual deliverables describes how the methods fit into an agency\’s way of working, equipping decision makers with guidance and tools needed to strategically consider climate and disaster risk in policy, planning, risk assessment and investment decisions. The work enables stakeholders to agree on the starting point and changes to be made in the system; as well as understand the complex interconnected guidance documents. It supports those positioning Australia to consider systemic risk and vulnerability in addition to hazard. In addition, it encourages prioritising proactive risk reduction rather than simply managing the consequences of disaster.
The ThinkPlace co-design approach with fortnightly workshops, coupled with use of collaborative online tools, provided the Taskforce with a safe creative space to stretch their thinking and be challenged. By driving a shared understanding of the intent of the project, and the desired success factors for all stakeholders involved, ThinkPlace was able to get a clear understanding of what components were critical to communicate and what was required to be visualised. Frequent discussions and asking the right design questions helped the Taskforce shape their messaging and content; in turn helping our designers refine their visuals to communicate the complexity involved.
A core design team of Taskforce members, end users and ThinkPlace designers took an agile approach to iteratively shape the visuals, running fortnightly design sprints. This team was provided a safe creative space to challenge their thinking. Exercises designed to elicit complex information helped stretch and challenge participant thinking. The Taskforce had access to low-fidelity sketches and progressive refined versions on a collabrative online whiteboard so they could see updates made by designers, enabling us to co-design meaningfully. Concepts were tested with end users. Our pace complemented the Taskforce\’s tight deadlines.
\”We shared the open book diagram –comments we got back from key stakeholders and level of engagement they were having with the diagram was fantastic. There is agreement on the current state and comments about some of the steps we need to take such as more learning and new decision processes in the future. It was great to see the open book diagram really hit the mark!!\” – Task Force team
Outputs can be seen at